JobsUSAOn-Site Sr. Customer Service Representative
Company : Genuine Parts Company
Location : Lubbock, TX, 79401
Posted Date : 15 September 2025
Job Type : Other
Category : Customer Service
Occupation : Customer Service Representative
Job Details
SUMMARY:
Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.
JOB DUTIES
- Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
- Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
- Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
- Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
- Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
- Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
- Partners with Account Representatives to ensure customer satisfaction.
- May assist customer by troubleshooting via telephone or email and identifying correct part.
- Attends training sessions regularly to continue professional growth and development.
- Performs other duties as assigned.
- Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
EDUCATION & EXPERIENCE:
- Typically requires a high school diploma or GED.
KNOWLEDGE, SKILLS, ABILITIES:
- Customer service and communication skills required. Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Good driving record required.
- Reliability, organization, and attention to detail required.
LICENSES & CERTIFICATIONS: None required
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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