Office Manager - NYC New York, New York, United States

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Team & Role

As Headway’s NYC HQ Office Manager, and early member of the Employee Experience & Facilities function, you’ll play an integral role in supporting Headway employees. We’re looking for a gritty, operationally excellent and relationship obsessed team player to support Headway’s human hypergrowth and progress towards our mission. This is an exceptional opportunity for someone interested to work at the intersection of facilities operations & community in a dynamic, high-growth and mission-driven environment. This role will be in-office 5 days a week.

• You will:
  • Manage our NYC office playbook and systems, which include but are not limited to:
    • Supporting employees day-to-day NYC workspace needs as #1 point of contact
    • Building in person events
    • Leading NYC office operations - serving as the primary point of contact for vendors, systems, supplies, maintenance, mail and logistics
    • Designing office communications tools and processes to ignite engagement in our offices
• You’d be a great fit if:
  • You have a minimum of 3 years of experience working on Facilities & Community -- including experience working at a high growth technology start-up
  • You are extremely skillful and passionate about Employee Experience and Facilities
  • You have excellent communication and project management skills; you’re able to keep multiple work streams running smoothly and visibly
  • You love to build new things optimizing for scale, efficiency and engagement

The expected base pay range for this position is $84,320 - $124,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, clickhere.

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