Mgr-Patient Flow

Patient Flow Center Manager

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job manages operations and oversees team members within the patient flow center. Acts as a liaison for staff, physicians, and administration for both internal and external partners on a day-to-day basis. Develops and is accountable for many financial objectives inclusive of internal labor productivity, external vendor spending, and patient payor transfer mixes. Prioritizes patient safety and workflow efficiency to ensure high quality patient care as patients move throughout the healthcare system to find the care and services they need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education:

Required Bachelor's degree in nursing, business, or healthcare related field.

Preferred Master's degree in nursing, business, or healthcare related field.

Work Experience:

Required 5 years of supervisory experience in healthcare.

Knowledge Skills and Abilities (KSAs):

• Proficiency in using computers, software, and web-based applications.
• Ability to effectively build relationships and collaborate with leaders at all levels across the organization as well as third party vendors.
• Knowledge and familiarity with hospital emergency department and patient operational landscapes.
• Strong communication, interpersonal, and critical thinking skills.
• Leadership skills and ability to work effectively, independently, and efficiently in a stressful environment and take appropriate action.
• Ability to work on call and weekend shifts as needed.

Job Duties:

• Manages centralized patient movement for the healthcare system.
• Maintains accountability and relationships with appropriate 3rd party vendors.
• Ensures alignment with patient flow workflows while maintaining relationships with leaders at each campus.
• Leads patient flow focused workgroups and collaborates efforts with campus and service line leaders.
• Reviews and approves area specific Epic Grand Central tickets to ensure workflows remain current and applicable.
• Works as a patient flow lead and administrator as needed.
• Manages, develops, retains, and inspires an engaged workforce.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.