Manager, Product Manager, GenAI for Operations

Manager, Product Manager, GenAI for Operations

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

Our team helps transform our Fraud and Servicing organization via implementing AI-based solutions. Our work seeks to improve customer experiences and help our organization grow.

As a Manager, Product Manager in the Operations GenAI space, you will be leading an effort to use Generative AI to transform how we deal with fraud and streamline our operations. You'll lead a large cross-functional team, all the way from research to proposing solutions and delivering. The ideal candidate for this role has knowledge and experience with developing solutions centered around language research, NLP methods, Generative AI and designing AI agents. You have both a deep technical understanding of the rapidly developing state of language models and a passion to bring them to life in ways that improves the associate and customer experience. You are able to align a large group of stakeholders, and are comfortable speaking with senior leaders to help educate and advocate for these next-generation solutions.

On any given day in the Bank you'll be:

• Empowered. You'll be responsible for leading a transformative Generative AI use case
• Learning constantly. Work deeply with customers, associates, designers, technologists and AI applied researchers to build cutting edge solutions
• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
• Sharing openly. Sharing your recommendations with stakeholders and leaders
• Succeeding strategically. Solving the right problem and holding on the wrong one.

Here is what we will bring to the table:

• Competitive salary and equity (including a robust 401(k) plan)
• Excellent medical and dental insurance (and other health benefits)
• Superstar product, design, data and engineering leaders
• Top class engineering teams that you will lead and build product alongside
• Continuous learning budget
• Highly supportive and "bought in" leadership environment

Basic Qualifications:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience developing solutions centered around language research, NLP methods, Generative AI and designing AI agents
• Experience developing language models in a research or applied setting or have partnered with researchers in developing LLM applications
• Have directed cross-functional engineering teams in aid of bringing an end-to-end solution to market with an eye towards system performance and resiliency
• Experience aligning a large and diverse group of cross-functional stakeholders toward solutions
• Ability to make critical tradeoffs and communicate recommendations with senior stakeholders
• Ability to set a transformative vision to solve for customer and associate problems

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.