Lead Systems Analyst - Scrum Master

The Power of Every One

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team.

Job Title

Lead Systems Analyst - Scrum Master

Location

Cleveland

Facility

Remote Location

Department

ITD Access Innovations Cadence-Information Tech Div

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team where you will work alongside passionate caregivers and making a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Lead Analyst will assume the role of Scrum Master, serving as a pivotal contributor within the IT service line. This position is responsible for guiding agile practices, fostering team collaboration, and ensuring the successful delivery of IT solutions. The individual will partner closely with Analyst teams, the Service Line Leader, and key stakeholders to uphold agile methodologies and eliminate impediment.

The ideal candidate will bring strong leadership capabilities, proven experience in agile environments, and a comprehensive understanding of IT service line operations and their unique challenges. In addition, this role will maintain the ongoing relationships between the IT department and its direct application customers, and serves as a liaison to other departments and entities.

A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday - Friday 8:00am5:00pm.

A caregiver who excels in this role will:

• Review system requirements with customers and translate requirements into specific functions or deliverables.
• Plan, schedule, and manage multiple projects requiring computer resources, including project scheduling.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field
• 6 years of system implementation experience, including directing, planning, and scheduling a major information system project
• OR High School Diploma / GED or equivalent and 9 years of experience
• OR Associate's Degree and 7 years of experience
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
• Understanding of networking/distributed computing environment concepts
• Understands principles of client/server configuration
• Excellent knowledge of messaging technology and project management skills
• Must have strong communication skills (both written and verbal) and the ability to work independently

Preferred qualifications for the ideal future caregiver include:

• Proven experience directing Patient Access initiatives within the Epic electronic medical record (EMR) platform.
• Experience with Epic Cadence or Prelude projects and build activities is considered an asset
• Epic certifications in Prelude or Access is a plus
• Scrum Master or PMP certification is a plus

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 20 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.