IOA/BPO - Service Line Specialist for Retail

IOA / Intuitive Operations Automation (BPO) - Service Line Sales Specialist for Retail

As a Service Line Specialist with extensive experience, you will leverage your domain expertise in sales service and marketing to drive commercial project management initiatives. You will work in a hybrid model ensuring seamless integration of strategies and operations to enhance business outcomes. Your role will significantly contribute to the company's growth and societal impact by optimizing service delivery and customer satisfaction.

Responsibilities

• Lead the development and execution of sales strategies to achieve business objectives and enhance market presence.
• Oversee the integration of marketing initiatives with service delivery to ensure cohesive customer experiences.
• Provide expert guidance in commercial project management to streamline processes and improve efficiency.
• Collaborate with cross-functional teams to align sales service and marketing efforts with organizational goals.
• Analyze market trends and customer needs to inform strategic planning and decision-making.
• Develop and implement innovative solutions to enhance service delivery and customer engagement.
• Monitor project progress and performance ensuring timely delivery and quality outcomes.
• Facilitate communication and collaboration among stakeholders to drive project success.
• Evaluate and optimize existing processes to improve operational efficiency and effectiveness.
• Ensure compliance with industry standards and regulations in all project activities.
• Support the development of team members through mentorship and knowledge sharing.
• Utilize data-driven insights to inform strategic initiatives and improve business outcomes.
• Foster a culture of continuous improvement and innovation within the team.

Qualifications

• Possess a deep understanding of sales service and marketing domains with proven expertise.
• Demonstrate strong commercial project management skills with a track record of successful project delivery.
• Exhibit excellent communication and collaboration abilities to work effectively in a hybrid model.
• Show proficiency in analyzing market trends and customer needs to drive strategic initiatives.
• Have a commitment to continuous improvement and innovation in service delivery.
• Display strong problem-solving skills and the ability to develop creative solutions.
• Maintain a focus on achieving business objectives and enhancing customer satisfaction.

Certifications Required

Certified Sales Professional (CSP) Project Management Professional (PMP)

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.