Intake Coordinator- Ambulatory Psychiatry

Overview

Intake Coordinator - Ambulatory Psychiatry at Boston Children's Hospital. Responsible for performing intake duties for all new behavioral health patients in the Outpatient Psychiatry Service (OPS). Collects, verifies, and records required information; screens patients according to departmental policies; enters demographic and behavioral health insurance information into hospital systems. Communicates effectively with clinicians and supports teamwork.

Responsibilities

• Scheduling and Triage: Schedules appointments/procedures for new behavioral health patients in OPS, coordinates with clinicians, families, and locations per clinic guidelines. Responds to referrals and patient/caregiver needs. Screens and assigns cases to appropriate clinicians to support productivity goals and case management. Documents clinical processes, enters information in hospital systems, and coordinates interpreter services when needed. Serves as a knowledgeable resource for behavioral health services.
• Data Verification: Collects, verifies, and processes patient demographics, behavioral health insurance/payment, and referral details per HIPAA standards. Obtains service authorizations, enters insurance carve-out data into EPIC, and reviews out-of-pocket costs with caregivers. Verifies coverage directly with insurance providers when needed.
• Screening: Screens patients for contraindications and determines whether general or specialty services are needed. Sends intake forms and adds patients to appropriate waitlists upon return. Updates intake and scheduling information as needed.
• Communication: Answers, screens, and directs calls professionally per department guidelines. Deescalates families in crisis, triages urgent calls, and responds to messages from clinicians and families. Provides routine information within scope of authority.
• Registration: Creates registration and appointment requests in EPIC. When needed, performs front desk duties including check-in and monitoring the waiting room.
• Collaboration/Core Values: Collaborates with OPS team to support interdisciplinary care and complete weekly assigned intake tasks. Delivers exceptional care and service aligned with hospital values.
• Other: Performs other duties as needed.

Qualifications

• Education: High School Diploma / GED.
• Experience: One (1) year of previous experience.
• Skills: Analytical ability to interpret data and take appropriate actions; strong written and verbal communication; empathy in difficult interpersonal situations; attention to detail; strong planning and organizational skills; ability to work efficiently and prioritize tasks.

Schedule

Monday - Friday, 8:30am-5:00pm, 100% onsite.

Location & Compensation

Boston Children’s Hospital offers competitive compensation and benefits including flexible schedules, health/vision/dental insurance, childcare and student loan subsidies, generous time off, 403(b) Retirement Savings plan, Pension, and other reimbursements and discounts.

Additional Information

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Other related roles and salary data appear at the bottom of the listing (e.g., Intensive Care Coordinator, Mental Health Intensive Care Coordinator, Unit Coordinator).