Incident Technicain

MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Chantilly, VA. In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a collaborative environment that values teamwork, learning, and career development.
 

Responsibilities include, but are not limited to:

• You will follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
• Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues—including remote desktop triage and system repair using remote tools.
• Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.
• Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues when necessary.
• Travel locally between customer buildings and support temporary assignments as needed.
• Participate in team shift coverage between 6:00 AM and 6:00 PM; core work schedule is Monday through Friday, 9:00 AM to 6:30 PM.
   

Minimum Qualifications:

• High School diploma and 8+ years of relevant experience, OR Associate's degree and 6+ years, OR Bachelor’s degree and 4+ years.
• At least 4 years of experience providing technical support in a help desk, service desk, or incident management capacity.
• CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
• Demonstrated ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.
• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
• Familiarity with Windows Active Directory, basic networking (TCP/IP), and standard IT support tools.
   

Preferred Qualifications:

• Excellent communication, problem-solving, and customer service skills in a fast-paced, team-oriented environment.
• Experience using remote desktop support tools and enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management).
• Strong adaptability and ability to quickly learn new skills and technologies.
• High attention to detail and effective organizational skills.
   

Clearance Requirements:

• Must have an active TS/SCI clearance with Polygraph.
   

Physical Requirements:

• Must be able to remain in a stationary position at least 50% of the time.
• Must be able to operate computers, phones, and other standard office equipment for extended periods.
• Must be able to move between office buildings, including navigating under desks, raised floors, and confined server spaces.
• Must be able to lift and move IT or AV equipment weighing 50+ pounds, with use of carts or team lifts as required.
• Must be able to ascend and descend ladders (10+ feet) while routing cables or adjusting equipment.