Senior Customer Reliability Engineer, Reliability Incident Management

Senior Customer Reliability Engineer, Reliability Incident Management

The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Senior Customer Reliability Engineer, you will be a pivotal individual contributor on the CRIM team. You will be entrusted with providing technical leadership directly to customers. This role requires a unique blend of technical expertise, exceptional customer-facing skills, and a proactive mindset to prevent incidents before they occur. You will leverage your experience to guide customers in adopting SRE principles, navigating incidents, and ultimately building more reliable systems on Google Cloud.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $144,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Provide education directly to customers on Google's reliability principles and best practices.
• Lead high-level architectural reviews and risk analyses to help customers identify and mitigate potential system vulnerabilities.
• Advocate for customers within Google by providing feedback to Product and Engineering teams to improve reliability and supportability.
• Ensure lessons are learned from incidents by supporting and guiding the postmortem review process.
• Coordinate remediation actions in the customer's environment post-incident by working with frontline Technical Support Engineers.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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