Major Incident Manager - Onsite

Major Incident Manager - Onsite

Location: Fort Mill, SC (Onsite Position)

Experience: 6+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Key Responsibilities

Lead and manage Major Incident (MI) bridge calls to resolve high-severity incidents impacting critical services.

Coordinate with cross-functional IT teams across infrastructure, applications, and business units.

Ensure timely communication to stakeholders and senior leadership within SLA timelines.

Document incident timelines, milestones, and resolution steps.

Maintain incident reports, metrics, and dashboards for continuous improvement.

Mentor junior team members and contribute to process enhancements.

Participate in on-call rotations and respond to incidents outside business hours.

Required Skills & Qualifications

Minimum 4+ years of experience in Major Incident Management.

Strong understanding of enterprise technologies: servers, databases, networks, mainframes, middleware, APIs, virtualization, etc.

Proficiency in incident management tools (e.g., ServiceNow, Xmatters).

Solid grasp of ITIL principles; ITIL certification preferred.

Excellent communication, leadership, and decision-making skills.

Ability to manage multiple priorities under pressure.

Salary and Other Compensation

Applications will be accepted until 10/24/25.

The annual salary for this position is between $79,000- $92,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.