Full-Time Call Center Floor Supervisor

Full-Time Call Center Floor Supervisor

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, is searching for a Full-Time Call Center Floor Supervisor, internally known as Sales Specialist II, to join our awesome team. This service-oriented opportunity is based at our Corporate Support Center in Irving, Texas. Must be able to work 40 hours per week, closing shift, 10:30am-7:00pm, Saturday & Sunday are required.

We offer a fun and rewarding environment including monthly contests, casual dress code, and a game room! CEC is also a "Work Today, Get Paid Tomorrow" employer. If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration!

Essential Responsibilities:

• Performs all duties and responsibilities in support of field services and operations. Supports the Corporate Objectives including: "If you are not serving the Guest, serve someone who is."
• Provide professional phone support to the Guest through prompt, friendly, courteous service. Provide general information to the Guest about Chuck E. Cheese's.
• Accurately book all birthday party reservations for locations up to capacity.
• Suggestively sell grab bags and upgraded packages to birthday parties.
• Continue to improve the quality of the call center through consistent effort and teamwork.
• Handles any problems that arise on the floor with professional resolutions.
• Provides assistance to the guest regarding feedback on the birthday hotline, web complications, and click to chat.
• Assist the stores in making reservations and changes to current reservations.
• Communicates Call Center staffing needs and employee issues to management
• Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Job Requirements:

• High School Diploma or GED required
• 1+ year of supervisory experience OR Chuck E Cheese experience
• 1+ year of Call Center experience
• Must be able to work 40 hours per week, closing shift, 10:30am-7:00pm, Saturday & Sunday are required
• Excellent customer service and communication skills
• Proficient with MS Office and Outlook

Physical Demands To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 25 lbs. Incumbent must use a computer, with repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company: CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck's Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid, the brand is committed to safety through programs like Kid Check and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the "Best in STEM" award and was named one of America's Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on"The Fun is Baked In"! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits: CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.