Front Desk Concierge Primary CareWinter Garden, FL

Front Desk Concierge - AdventHealth Centra Care

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Responsible for establishing patients' overall experience ensuring safety and demonstrating respect, with an emphasis on customer service. This position handles access-related activities including scheduling, registration, and pre/post visit communications. This role ensures a pleasant experience for patients through efficient and courteous service. In addition, this position addresses patient inquiries and provides necessary information. Additionally, this role collaborates with other staff to maintain smooth operations.

Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.

Handles various job tasks simultaneously.

Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.

Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.

Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.

Verifies insurance eligibility and determines accurate up-front collection amount.

Minimum qualifications:

• High school diploma or equivalency
• 3 years previous customer service experience (Hospitality, Retail, or Medical)

Preferred qualifications:

• Prior pediatric experience (for Kids Urgent Care Centers)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Administrative

Organization: AdventHealth Primary Care Schedule: Full-time Shift: 1 - Day

Req ID: 25039927

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.