Front Desk Supervisor

Front Desk Supervisor

We are looking for a professional Front Desk Supervisor to oversee all front office functions including bell staff, at your service, guest services/front desk and concierge. Our Front Desk Supervisor is a leader at Marriott Suites Clearwater Beach at Sand Key and enjoys leading with enthusiasm expressing a deep passion for enhancing the guest experience and problem solving.

The Front Desk Supervisor works with the Front Office Manager and team members to successfully execute all front office operations including the guest arrival and departure experience striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.

Responsibilities:

• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Ensuring a safe and healthy environment for our team members and guests following all hotel policies and procedures

Prior Marriott experience with Marriott systems preferred.