FOUR CITIES Brank Operations Coordinator

Branch Operations Coordinator

Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking as part of the Consumer and Small Business Banking division. In this role, you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications, US:

• 2+ years of customer service and issue resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled.
• This position is not eligible for Visa sponsorship.

This position will be at one of the locations below:

Coliseum Mall

2050 Coliseum Drive, Hampton, VA 23666

Denbigh

441 Denbigh Blvd., Newport News, VA 23608

Elmhurst

5700 Portsmouth Boulevard, Portsmouth, VA 23701

Ghent

2000 Colonial Avenue, Norfolk, VA 23517

Grafton

101 Amory Lane, Yorktown, VA 23692

Hodges Ferry

3936 Portsmouth Boulevard, Chesapeake, VA 23321

Kiln Creek

110 Ottis Street, Yorktown, VA 23693

Midcity

900 Frederick Boulevard, Portsmouth, VA 23707

Smithfield Plaza

13400 Benns Church Boulevard, Smithfield, VA 23430

Suffolk Main Street

201 North Main Street, Suffolk, VA 23434

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.