Director, Ross Investigative and Safety Center (RISC)

Director Of Ross Intelligence & Safety Center

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Ross Investigative and Safety Center (RISC), located at our Dublin, CA Corporate Campus, is a state-of-the-art Global Security Operations Center (GSOC) which serves as the centralized crisis response and communications hub for the company. The RISC operates 24/7/365 and plays a vital role in ensuring the safety of our 2,100 Stores, 128,000+ Associates, office locations, supply chain operations, and Ross travelers globally. RISC is tasked with the critical responsibility of monitoring and analyzing global intelligence to identify and assess potential threats to our operations, including natural disasters, geopolitical risks, severe weather events, and travel security concerns. In addition to intelligence and crisis response, additional programs led or supported by the RISC include coordinating workplace violence threat response, travel security program management, oversight of guard deployments nationwide, remote compliance audits of key LP/operational processes, and overnight alarm/CCTV monitoring.

The Director of Ross Intelligence & Safety Center is a pivotal executive role responsible for the comprehensive leadership and strategic oversight multiple complex, high visibility programs. As the executive in charge of the GSOC, the Director will shape and drive the global security strategy, setting the vision and direction for the center's operations. This involves creating a robust framework for intelligence gathering, threat assessment, and crisis management to proactively address and mitigate potential risks. The role requires a strategic mindset and the ability to translate complex security challenges into actionable strategies that align with the organization's overall goals and objectives. The Director will oversee and serve as a subject matter expert in the areas of global intelligence, travel security, workplace violence management, and crisis response, ensuring each program is effectively integrated and optimized for maximum impact. This role demands a high level of accountability for the GSOC's performance, with a focus on continuous improvement and innovation to adapt to an ever-evolving global security landscape. You will lead cross-functional crisis response efforts, ensuring a coordinated and effective approach to managing high-stakes incidents. This includes activating and leading crisis management conference calls with senior executives and key stakeholders, providing real-time strategic guidance and decision-making support during critical situations. The Director will ensure that all relevant departments are aligned and informed, driving a unified response to mitigate risks and protect the organization. Your leadership role in the Stores Crisis Management Team (SCMT) program is crucial to maintaining operational continuity and safeguarding the company's assets and reputation during times of crisis. Additionally, the Director will lead and mentor a high-performing team of security professionals, fostering a culture of excellence and resilience. This includes overseeing the recruitment, development, and performance management of team of Sr. Managers, Managers, Sr. Analysts/Analysts to ensure the GSOC is staffed with skilled professionals capable of handling complex security scenarios. The position involves significant interaction with senior leadership and key stakeholders, requiring the ability to communicate complex security issues and strategic insights clearly and effectively.

The base salary range for this role is $115,200 - $216,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Strategic Leadership and Program Ownership:

• Program Accountability: Oversee and hold accountability for multiple high-impact programs, including global intelligence, crisis response, travel security, and workplace violence management. Ensure these programs are effectively integrated and continuously optimized to address evolving security challenges.
• Decision-Making: Provide decisive leadership and strategic direction during critical incidents, leveraging advanced risk assessment and crisis management expertise to guide the organization through complex security scenarios.
• Operational Oversight: Direct the GSOC's 24/7 operations, ensuring robust performance and efficiency in monitoring, analyzing, and responding to global security threats.
• Innovation: Lead the design and enhancement of operational processes and frameworks to drive continuous improvement in security operations and crisis response capabilities.
• Technology Integration: Drive the adoption of cutting-edge security technologies and methodologies to enhance the GSOC's operational capabilities and effectiveness.
• Continuous Improvement: Leverage data analytics and performance metrics to identify areas for improvement and implement strategies to enhance overall security and crisis management practices.

People Management:

• Team Leadership: Build, mentor, and lead a high-performing team of security professionals, fostering a culture of excellence, resilience, and collaboration.
• Talent Management: Drive the development of team members through strategic career development plans, training programs, and performance management, ensuring the team is equipped to meet current and future security demands.
• Resource Allocation: Manage the allocation of resources, including technology and personnel, to support optimal performance and readiness across all security and crisis management functions.

Crisis Management & Intelligence:

• Crisis Leadership: Direct and coordinate the organization's response to high-impact incidents and emergencies, ensuring a strategic and cohesive approach to crisis management.
• Communication Excellence: Provide strategic oversight in the communication of crisis situations, including executive briefings, stakeholder updates, and public statements as required.
• Stakeholder Engagement: Cultivate strong relationships with internal stakeholders and external partners, aligning security initiatives with organizational objectives and enhancing collaborative efforts across departments.
• Intelligence Strategy: Lead the development and execution of a global intelligence strategy, focusing on advanced threat analysis, risk assessment, and the dissemination of critical security information to senior leadership.
• Risk Mitigation: Implement strategic initiatives to proactively manage global risks and security threats, ensuring the organization is well-positioned to anticipate and respond to emerging security challenges.

Competencies:

• Innovative Problem Solving
• Effective Delegation & Empowerment
• Results-Oriented Leadership
• Dynamic Agility
• Talent Development and Coaching
• Resilient Leadership
• Conflict Management
• Culture Building & Change Management

Qualifications and Special Skills Required:

• Bachelor's degree in Criminal Justice, International Relations, Business Administration, or a closely related field is highly preferred. Masters' degree preferred.
• 10+ years of senior-level experience in global security, intelligence, or crisis management, with a robust background in Loss Prevention or retail security. Proven ability to drive large-scale security initiatives and manage high-stakes situations.
• At least 7 years management experience, with a demonstrated track record in leading and developing high-performing teams.
• Expertise in using sophisticated analytical tools and methodologies to perform comprehensive threat assessments and risk analysis.
• Proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, Access and PowerPoint)
• Extensive experience in managing complex crises, including the formulation of crisis response plans, coordination of multi-disciplinary response teams, and effective communication with senior leadership during critical incidents
• In-depth knowledge of geopolitical risks and global security trends, with a demonstrated ability to manage security operations across diverse geographic regions and adapt to international security challenges
• Expert knowledge in GSOC systems and technology platforms, including established relationships with key intelligence vendors and membership in industry associations
• Robust network of private sector and government contacts to enable ability to source real-time, actionable intelligence, conduct competitor benchmarking, and obtain early warning on relevant developments