Director of Strategy & Operations, Media & Lyft Business

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an experienced Director of Strategy & Operations to lead critical business operations across our Advertising, Healthcare & Enterprise divisions. This role combines strategic leadership with hands-on operational excellence, overseeing revenue operations, sales enablement, data analytics, and cross-functional coordination that drives business growth and operational efficiency.  

Key Responsibilities:

Revenue Operations & Financial Management

• Oversee monthly billing operations including manual invoicing for Lyft Ads
• Execute customer rebates and custom pricing billing for Lyft Business operations
• Enable the team to drive monthly book closing processes and quarterly close 
• Coordinate revenue forecasting and pipeline management with Sales and Finance teams
• Support annual planning processes and indirect OpEx management

Sales Operations & Enablement

• Provide front-line sales support including deal desk operations, quote approvals, and custom deal structuring
• Lead sales enablement initiatives including training development, onboarding programs, and collateral management
• Coordinate the operational aspects of new product launches including IO terms, SFDC processing, and commission structures
• Manage sales compensation including attainment calculations, commission accruals, and quarterly true-ups
• Design and implement sales compensation strategies, incentive programs, and quota-setting processes

Technology & Systems Management

• Oversee Salesforce administration including lead-to-order processes and system integrations
• Manage integration projects and ongoing maintenance of multiple systems including OMS, Ad Server, Billing Platforms & ERP
• Lead automation and transformation projects for sales motion processing
• Coordinate with CEIT teams to convert business requirements into functional specifications

Strategy & Cross-Functional Leadership

• Consolidate input from leadership to develop a weekly status report for the EVP & CEO
• Lead quarterly business reviews (QBR) planning and execution
• Coordinate Annual Planning tasks / deliverables across business units
• Orchestrate biweekly cross-functional meetings and strategic alignment sessions
• Support HCA and LE Sales teams with strategic initiatives and operational support

Required Qualifications:

Experience & Background

• 10+ years of experience in strategy, operations, or revenue operations roles
• 5+ years of leadership experience managing cross-functional teams and initiatives
• Proven track record in high-growth technology companies, preferably in advertising or marketplace businesses
• Experience with complex billing, commission structures, and revenue recognition processes

Technical Skills

• Proficiency in Salesforce administration and customization
• Experience with business intelligence tools (Tableau, ThoughtSpot, MODE)
• Familiarity with advertising technology stack and programmatic advertising
• Strong Excel/Google Sheets modeling and automation skills
• Forward thinking about AI, Tooling, systems/process capable of aggressive innovation

Core Competencies

• Exceptional analytical and problem-solving abilities with attention to detail
• Strong project management skills with ability to manage multiple complex initiatives simultaneously
• Outstanding communication and presentation skills for executive-level audiences
• Proven ability to translate business requirements into operational processes and system specifications
• Experience in driving fast-paced change leveraging,  getting ahead of dynamic environments with changing priorities

Leadership Qualities

• Strategic thinking with ability to balance long-term vision and short-term execution
• Collaborative leadership style with ability to influence without direct authority
• Change management expertise with track record of driving transformation initiatives
• Strong business acumen with understanding of P&L dynamics and financial planning

Preferred Qualifications:

• MBA or other advanced degree in a business-related field
• Experience in advertising technology, marketplace, or two-sided platform businesses
• Background in management consulting or strategic finance roles
• Experience with M&A integration or large-scale system implementations
• Familiarity with mobile advertising ecosystem and measurement methodologies

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco or New York area is $192,000 - $240,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyfts employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.