Director of Event Technology

Overview

Director of Event Technology at Pyramid Global Hospitality. This role oversees and assists with the setup and operation of audiovisual systems in a hospitality environment and provides Help Desk services to ensure client satisfaction.

About the Company: Pyramid Global Hospitality values its employees and aims to foster a supportive, inclusive, and growth‑oriented work environment with a People First culture, including employee development, benefits, and opportunities at more than 230 properties worldwide.

Responsibilities

• Oversee the day-to-day AV functions at the Forum, including management of the team assignments and responsibilities
• Coordinate with vendors to ensure optimum performance of AV equipment and processes
• Assist Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video
• Support multimedia, audiovisual, and videoconferencing or VTC event operations
• Provide excellent customer service, including communication with end users in person and via video conference
• Assist end users with setup for conferences and ensure equipment is operable
• Monitor daily audio visual conference room schedules
• Provide presentation support including handling slides and supporting capture, editing, publishing, and upload of final webcast and approved media
• Setup, operate, support, break down and transport AV equipment
• Make quick, informed decisions and resolve technical issues during live production, cable, and internet streaming of events
• Inspect and maintain functionality/appearance of conference and board rooms for quality assurance
• Identify IT and network related issues and request IT support as needed
• Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures

Qualifications

• Bachelor’s degree preferred or the equivalent experience
• Technical certification in related network and end-user operating systems desired
• Minimum 5+ years of experience with various computer technologies, including advanced knowledge of AV in a corporate or event environment
• 2+ years of management experience preferred
• Extensive knowledge of various AV equipment, services and platforms, with ability to train and lead the AV crew
• Experience in Conference Center/Hotel or related environment
• Experience with web streaming hardware and platforms for webcasting
• Thorough understanding of web conferencing platforms (e.g., Zoom, Blue Jeans, Webex)
• Experience with Extron and/or Crestron AV and Lighting control systems
• Programming and troubleshooting installed AV control systems, patch bays, AV matrix switchers and routers

Compensation

The compensation for this position is $100,000.00/Yr. - $125,000.00/Yr. based on qualifications and experience.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Hospitality

Note: This refined description retains the core responsibilities, qualifications, and compensation information. Irrelevant boilerplate and navigation or promotional content have been omitted to improve clarity.