Director of Banquets - Santa Clara Convention Center

Job Summary

Shape the standard for exceptional events in the heart of Silicon Valley. As Director of Banquets at the Santa Clara Convention Center, you will lead the strategic planning, execution, and continuous improvement of all banquet operations. From high-profile galas to large-scale conventions, you will oversee every detailensuring consistency, excellence, and innovation in service delivery. With a deep understanding of large-event logistics, you'll manage a high-performing banquet team while collaborating closely with sales, culinary, and operations to drive memorable guest experiences and maximize revenue.

Key Responsibilities:

• Provide strategic leadership and vision for all banquet operations across multiple event spaces

• Lead, mentor, and develop banquet managers, captains, and service teams to deliver high-touch service and operational excellence

• Partner with sales and culinary teams to ensure seamless planning and execution of events

• Oversee scheduling, labor forecasting, and cost control to align with event needs and budget goals

• Monitor event execution, guest satisfaction, and post-event feedback to drive continuous improvement

• Maintain compliance with all health, safety, and alcohol service regulations

• Effectively manage union labor in accordance with collective bargaining agreements, ensuring compliance and productive working relationships

• Create and implement SOPs and training programs to uphold brand standards and consistency

• Drive revenue growth by optimizing banquet services, menus, and upselling opportunities

• Serve as the primary liaison for high-profile clients and VIP events

• Analyze performance metrics and implement operational improvements as needed

Preferred Qualifications:

• Minimum 57 years of progressive leadership experience in banquet or catering management, preferably in a convention center or high-volume environment

• Proven success managing large teams and complex, multi-day events

• Oversee scheduling, training, and leadership of banquet staff

• Excellent communication, interpersonal, and client service skills

• Proficiency in event management, scheduling, and banquet software

• Strong knowledge of banquet service styles, floor plans, and staffing logistics

• Experience working in a unionized environment

• Ability to thrive under pressure and manage multiple events simultaneously