Program Manager II, Concierge Medicine

Program Manager

The Program Manager is a leadership role responsible for enrollment growth, member relations and retention, and community outreach and events of our concierge medicine program. This individual will oversee all aspects of the patient experience, from onboarding to ongoing engagement, ensuring seamless, personalized, and high-touch care. The ideal candidate is a highly organized, compassionate, and sales-oriented professional with a strong background in project management, and customer service. This role is the primary point of contact for our concierge members, serving as the central coordinator for their healthcare journey.

EDUCATION:

Bachelor's: Business Administration, Healthcare Management or related field

TYPICAL EXPERIENCE:

• 2 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve program objectives.
• Organizational skills and the proven ability to manage multiple tasks and deadlines simultaneously.
• Effective communication skills are essential, with an emphasis on writing.
• Motivated and resourceful self-starter with the ability to anticipate needs, meet deadlines, and solve problems creatively, both independently and in team settings.
• Adaptability to interact with various types of visitors with poise and self-confidence.
• Desire and ability to work independently and autonomously.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $41.45 to $62.18 / hour

The salary range for this role may vary above or below the posted range as determined by location. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.