Director Fraud Risk Management

Director Fraud Risk Management

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Director of Fraud Risk Management for Value-Added Products do? At Fiserv, a successful Director of Fraud Risk Management for Value-Added Products exhibits a strategic and dynamic approach to managing fraud risk across a diverse portfolio of value-added products, including closed-loop gift cards, rapid deposit, and dynamic payments. They thrive in a fast-paced environment, always prioritizing customer experience while balancing risk. Embracing Fiserv's culture, they innovate and collaborate to deliver effective fraud prevention strategies, maximizing our potential as the leading FinTech company.

What you will do:

• Partner cross-functionally with Engineering and Data Science to design and scale fraud detection models, decision engines, and monitoring systems.
• Collaborate with Product teams to embed and commercialize fraud mitigation capabilities in value-added products, with initial focus on Closed-Loop Gift Cards.
• Leverage GenAI and automation to streamline manual review, reduce fraud-related operating expenses, and improve efficiency of fraud operations.
• Oversee end-to-end fraud risk management for Gift Card and other value-added products, including strategy, controls, investigations, and fraud P&L.
• Serve as an industry expert, engaging directly with clients to advise, solution, and strengthen their fraud defenses.
• Ensure regulatory and compliance alignment across fraud strategies, policies, and operational practices.
• Build and mentor a high-performing team, fostering innovation and continuous improvement in fraud risk management.

What you will need to have:

• 8+ years of experience in fraud risk management in payments, digital products, or gift card ecosystems.
• Bachelor's Degree in Business, Finance, or a related field and/or equivalent military experience.
• 3+ years of experience in leading cross-functional initiatives and working closely with technology and direct reports.

What would be great to have:

• Prior experience with fraud detection technology and data analytics.
• Knowledge of current fraud trends and fraud schemes affecting digital products and payment ecosystems.
• Strong understanding of transaction monitoring, chargeback management, and refund abuse controls.
• Strategic mindset with the ability to balance risk, experience, and revenue.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options, and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range $146,000.00 - $244,800.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.