CX Analyst, Communications

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Digital Service & CX Analyst for digital communications, youll support customer communication requirements, process design, system changes, testing, analysis and reporting to deliver . Additionally, youll evaluate emerging technologies that contribute to Charters vision to drive best in class digital self-service.

WHAT OUR Digital Service & CX Analysts ENJOY MOST

• Educating and socializing the Digital Service & CX strategy to internal and external partners
• Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing communications
• Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
• Ensuring all defined business rules/policies are documented and implemented as designed
• Ensuring available technology is fully leveraged
• Functioning as the liaison between the business unit and other functional organizations
• Leveraging data to recommend enhancements to ensure the customer experience with Charters implementation is industry-leading

On a given day youll work in a dynamic office environment managing small to mid-size projects and contributing to requirements and test plans for larger ones. Youll thrive in this position if you can work both independently and collaboratively.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

• Experience: Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or more
• Education: Bachelors degree in Business Administration or related field or equivalent experience
• Technical skills: Personal computer and software applications (i.e. Word, Excel, Visio, etc.)
• Skills: Analyze and synthesize complex data
• Abilities: Quickly identify business problems & opportunities; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations; make decisions and solve problems while working under pressure; partner with internal and external stakeholders, including vendor relationships

Preferred Qualifications

• Experience: Project management

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.