Customer Support Specialist

Join GEICO and embark on a fulfilling career where your aspirations can soar!

At GEICO, we take pride in our iconic brand, delivering top-notch coverage to millions of customers and being there for them when necessary. Our relentless pursuit of innovation drives us to exceed customer expectations and make a meaningful impact through our shared mission.

When you become a part of our team, we ensure you feel valued, supported, and proud. With The GEICO Pledge, we commit to offering a Great Company, Great Culture, Great Rewards, and Great Careers.

Position: Customer Support Specialist

Let's discuss your potential salary with our recruiters! Join our growing team of Customer Support Professionals at our Getzville, NY office, where you will be instrumental in providing exceptional customer service to our policyholders. In this dynamic role, you will be the first point of contact for customers, addressing their billing inquiries, processing policy changes, and offering personalized recommendations. If you're driven to make a real difference and seek a career with abundant growth opportunities, we want to hear from you!

Why Join GEICO?
Many employees experience a base salary increase of 10% within their first year as a Customer Support Specialist, with top performers potentially seeing increases of up to 15%!

Qualifications & Skills:

• Outstandingcustomer service skills, showcasing expertise and building customer satisfaction.
• Effective communication abilities, emphasizing the importance of listening and empathy.
• Able to thrive in a fast-paced, high-volume customer service environment.
• Willingness to learn and adapt to new challenges quickly.
• Open to constructive feedback to enhance performance and career development.
• Solid computer and multitasking capabilities.
• Minimum of a high school diploma or equivalent required.

Annual Salary:

$19.34 - $29.51

This annual salary range is a general guideline. Various factors influence the final compensation, including role responsibilities, candidate experience, education, work location, and market conditions.

The GEICO Pledge:

Great Company: At GEICO, we are dedicated to supporting customers through life's challenges. Our mission is to provide protection when it's needed most, and we continually evolve to stay ahead of our customers' requirements.

Great Careers: We nurture a career path where you can learn, grow, and succeed, backed by personalized development programs tailored to your potential. Access industry-leading training, certification assistance, career mentorship, and supportive coaching.

Great Culture: We uphold an inclusive culture built on shared success, integrity, and a commitment to excellence. Our core values promote an environment of caring, belonging, and respect that values diverse perspectives.

Great Rewards: We provide a competitive compensation and benefits program designed to enhance your overall well-being.

• Comprehensive Total Rewards program offering personalized coverage for you and your family.
• Financial benefits include competitive salary, a 401K plan with a 6% match, performance incentives, and tuition assistance.
• Access to additional benefits like mental health resources and support for fertility and adoption.
• Flexibility in the workplace, including the GEICO Flex program that allows you to work from anywhere in the US for up to four weeks annually.

GEICO is committed to equal opportunity for all associates and applicants, regardless of race, color, gender, age, or any other characteristic protected by law. We hire and promote individuals based solely on qualifications. We also accommodate qualified individuals with disabilities, ensuring an inclusive work environment.