Recovery Support Specialist

Recovery Support Specialist

Location: Rochester, NY (Hybrid Schedule)

Pay Rate: $25/hour

Schedule:

1. Training: MondayFriday, 8:00 AM5:00 PM (68 weeks)
2. Post-training: MondayWednesday in-office, ThursdayFriday remote, 11:00 AM8:00 PM

Why Work Here

Our client is a nationally recognized leader in payroll and HR solutions, consistently honored for innovation, ethics, and employee development. Team members benefit from a supportive, inclusive culture and award-winning training programs that promote long-term career growth. With a strong commitment to community impact and employee well-being, our client offers a meaningful and rewarding workplace experience.

Qualifications

• Experience in customer service, call center, or inbound support required
• Experience in finance, accounting, payroll, collections, or banking preferred
• Proficiency in Microsoft Word, Excel, and Access preferred
• Ability to work effectively in a fast-paced, high-volume environment
• Strong communication, problem-solving, and organizational skills
• Familiarity with regulatory standards such as FDCPA and NACHA is a plus

Responsibilities

• Resolve returned banking items accurately and efficiently
• Provide customer service to internal and external stakeholders
• Educate clients and internal teams on resolution processes and service alternatives
• Research and resolve product and service issues to recover lost revenue
• Process new and pending returned items daily for assigned products
• Maintain daily call volume and processing requirements
• Ensure compliance with department policies and regulatory guidelines
• Evaluate client status to determine appropriate service usage and mitigate risk
• Participate in ongoing training to enhance product knowledge and skills
• Support daily reporting tasks including EDI payments and payroll holds

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rochester, NY.

Application Deadline

This position is anticipated to close on Sep 12, 2025.