JobsUSACustomer Success Manager
Company : Selby Jennings
Location : New York, NY, 10055
Posted Date : 15 September 2025
Job Details
Overview
We're working with a fast-growing FinTech innovator transforming the global currency markets. Their platform connects institutional clients to deep liquidity pools, enabling smarter, faster, and more transparent trading. With a strong presence across global financial hubs, we're looking for passionate professionals to help us scale our client success operations in the Americas.
Base pay range
$100,000.00/yr - $120,000.00/yr
Responsibilities
- Serve as the primary relationship lead for a portfolio of institutional clients.
- Build and maintain trusted partnerships with key stakeholders, including senior decision-makers.
- Identify and drive opportunities for account expansion and deeper platform engagement.
- Coordinate in-person and virtual client engagements, including training and strategic reviews.
- Deliver tailored onboarding and ensure smooth adoption of new features and tools.
- Monitor client usage and satisfaction metrics to proactively address issues and optimize outcomes.
- Collaborate cross-functionally with product, sales, and support teams to champion client needs.
Qualifications
- 5+ years in client success, relationship management, or account management within financial services or trading technology.
- Strong communication and presentation skills, with experience engaging C-level stakeholders.
- Deep understanding of electronic trading workflows; FX asset class knowledge.
- Proven ability to manage multiple priorities in a fast-paced, client-facing environment.
- Self-starter with a proactive mindset and a passion for delivering value to clients.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
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