JobsUSACustomer Activation Manager | Strategic Enterprise
Company : Ramp
Location : San Francisco, CA
Posted Date : 15 September 2025
Job Details
Overview
Customer Activation Manager | Strategic Enterprise at Ramp. Join to apply for the Customer Activation Manager | Strategic Enterprise role at Ramp. This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$139,300.00/yr - $263,900.00/yr
About Ramp
At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. We’re building a platform where agents can chase receipts, close books, flag risks, and surface insights to reclaim time and reinvest in what matters.
More than 40,000 businesses have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, enabling over $80 billion in purchases each year. Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups, among other recognitions.
About the role
Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. As an early member of the team, you will help build and refine Ramp’s activation methodology for our most strategic customers, fueling growth.
What you’ll do
- Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
- Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Account Executives, Technical Consulting, Product, and Engineering
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to understand their current workflow, pain points, and priorities, and showcase tailored solutions
- Drive initial product utilization and revenue by ensuring timely implementation and continuing to demonstrate Ramp’s value
- Become an expert in the full range of integration and configuration options for Ramp’s products
- Assist customers with change management and help run custom trainings
- Partner with the product team to ensure customer feedback is reviewed and prioritized; help facilitate product workshops as needed
- Balance priorities and multiple tasks across implementation, follow-up, cross-functional collaboration, and proactive outreach
What you'll need
- Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
- Experience managing strategic enterprise customer relationships with numerous stakeholders
- Experience running complex technology transformation projects with multiple workstreams, and strong project and time management skills
- Excellent verbal and written communication skills, with ability to conduct deep discovery and manage expectations
- Proven ability to work with Product and Engineering to share feedback, troubleshoot, and ideate workarounds
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
Nice to have
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g., NetSuite, QuickBooks, Xero, Sage) and/or accounting (CPA)
- Experience implementing a nascent product to an Enterprise
- Experience at a high-growth startup
Note: For candidates located in NYC or SF, the pay range is $154,700 - $263,900. For other locations, the pay range is $139,300 - $237,500.
Benefits (US-based, full-time)
- 100% medical, dental & vision insurance
- Dependent coverage options
- One Medical membership
- 401k with employer match
- Flexible PTO
- Fertility HRA (up to $5,000/year)
- WFH stipend for home office needs
- Wellness stipend
- Parental leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
Referral instructions: If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Ramp Applicant Privacy Notice applies.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing and Sales
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