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Crisis Intervention Specialist, Nights, Worcester

UMass Memorial Health

Company : UMass Memorial Health

Location : Worcester, MA, 01602

Posted Date : 15 September 2025

Job Details

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

$5,000 SIGN-ON (Discuss details with Talent Acquisition Coordinator)

Major Responsibilities

  • Salaried clinicians are expected to work a specific number of hours per week which is comprised of clinical hours (billable activity), administrative time (treatment notes, meetings, supervision, etc.), education and training, and program operations. Attendance at staff meetings, supervisions, and the Quarterly All Staff meeting is required.
  • Salaried staff are expected to meet productivity benchmarks and to also contribute to program development; represent the program/hospital at internal and external meetings; help to coordinate certain specialized groups, programs, or activities; and to develop new clinical or didactic skills to enhance treatment or increase staff knowledge.
  • Electronic Medical Record will remain up-to-date, complete, professionally written, and in compliance with regulatory agencies.
  • Contribute to the creation of a professional treatment setting by always showing respect for clients, co-workers, the institution, and being part of developing an atmosphere without gossip and prejudice.
  • Continually seek out information and develop professional skills to work with a broad range of disorders, and expand and share knowledge of resources.
  • Each staff member will share responsibility to ensure that program needs are met. This includes working on-site at least one evening per week and having a presence in the office during assigned hours. This may include covering groups/clients when another clinician is out, and handling clients who walk-in for treatment.
  • The Director approves all changes in staff schedules; including work done at home, and adjusting schedules to meet client needs. Only assignments assessed to be well beyond the normal responsibilities of a staff person within the scheduled work-week may result in the specific reduction of total available time which will, in turn, reduce productivity obligations for that individual during that period. Productivity time is earned only through billable clinical service hours.

Position Qualifications

License/Certification/Education: Must be Licensed Eligible Required: Graduation and training from an accredited graduate program with a current unrestricted licensure by the Massachusetts Board of Registration: MA/MSW, PhD (L.I.C.S.W/L.M.H.C/L.M.F.T.).

Experience/Skills: Required: 2 years of experience working with mental health and substance abuse disorders in a clinical setting. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Physical Demands and Environmental Conditions

On-the-job time is spent in the following physical activities: Walk - 1/3 Sit - 2/3 Talk or hear - 2/3 Uses hands to finger, handle or feel - 2/3

Addendum for Clinical Social Worker LCSW in Palliative Care

Position Summary

Collaborates as a member of inter-disciplinary treatment team for the development and delivery of treatment plan and discharge plans for palliative care patients. Performs a variety of duties involving patient assessment, emotional support, family meetings, bereavement support, and complex care transitions.

Major Responsibilities

  • Conducts intake interviews with patients and families to develop psychosocial evaluations.
  • Participates in team planning of treatment during initial interview and family meetings for goal setting and care planning. Coordinates discharge planning for own case load. Plays key role in case management. Collaborates with outpatient providers to coordinate treatment and discharge planning.
  • Provide liaison function between palliative care team and social service, care coordination and patient representative departments. Provide liaison function between palliative care team and community hospice, home care agencies, long-term care facilities, government agencies, and other community services as needed. Develop referral network as directed.
  • Attend weekly interdisciplinary team meetings and contributes to cases and teaching. Teaches students, residents and fellows in palliative care concepts during bedside rounds, scheduled didactics and clinical rotations. Provide training and continuing education for staff.

Difference in Qualifications: Experience Required: Minimum of 2 years clinical experience in hospital, long-term care or hospice setting. Must possess or actively work toward Palliative Care certification by National Association of Social Workers upon hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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