Crisis Clinician Associate, I and II - resolve Crisis Services (Walk-In)

Company : UPMC

Location : Pittsburgh, PA, 15201

Posted Date : 15 September 2025

Job Details

Crisis Clinician Opportunities

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our Walk-In Clinic at Resolve Crisis Services! Resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.

All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

This position is eligible for the Behavioral Health Fellows Program- an initiative sponsored by Allegheny County Department of Human Services (DHS) in partnership with Community Care Behavioral Health and Jewish Healthcare Foundation. Designed to strengthen the County's public behavioral health system, this program offers incredible benefits, including up to $45,000 in educational loan repayment (based on your degree level), or free access to an accredited professional certificate program, as well as paid time off for training and professional development as a part of a cohort group.

Crisis Clinicians are Sign on Bonus eligible!

$3,500 with a 2 year commitment

$5,000 with a 3 year commitment

Responsibilities:

Complete Crisis Clinician orientation and training.
Manage shift caseloads under supervision.
Develop skills in assessment, de-escalation, documentation, and motivational interviewing.
Use Electronic Medical Records for information and documentation.
Provide person-centered, strength-based counseling to promote stability.
Work independently and efficiently in crisis settings.
Coordinate referrals and collaborate on disposition planning.
Advocate for appropriate program admissions (Crisis Residential, Walk-In).
Conduct face-to-face crisis assessments and respond to support calls.
Handle crisis situations using positive, effective strategies.
Meet documentation standards and complete required paperwork.
Participate in trainings, staff meetings, and case reviews.
Support therapeutic milieu and ensure safety.

Crisis Clinician Associate:

Bachelor's Degree in Psychology, Counseling or Social Work.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Recovery-oriented interpersonal relations.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

Crisis Clinician I:

Bachelor's Degree in Psychology, Counseling or Social Work with one (1) year mental health direct care experience.
OR
Master's Degree in Psychology, Counseling or Social Work and no experience.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Experience in mental health crisis intervention, case management, or in-home therapy preferred.
Excellent, recovery-oriented interpersonal relations.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

Crisis Clinician II:

Bachelor's Degree in Psychology, Counseling or Social Work with two (2) years mental health direct care experience with one (1) year crisis experience.
OR
Master's Degree in Psychology, Counseling or Social Work with one (1) year mental health direct care experience.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Experience in mental health crisis intervention, case management, or in-home therapy preferred.
Excellent, recovery-oriented interpersonal relations
Licensure in social work or professional counseling is preferred.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

Licensure, Certifications, and Clearances:

Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran

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