Contents Production Manager

Contents Production Manager

A great candidate for this role will have previous cleaning, mitigation/restoration industry experience supervising production crews and jobs, as well coordinating requirements for production, completing job files, and monitor jobs from start to finish.

COMPENSATION: $70-$80k plus bonus opportunities!

SERVPRO Beverly Hills is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. Perks:

• Weekly pay and bonuses opportunities
• Company iPad, company phone, company credit card
• PTO, Sick Pay, Paid Holidays
• Medical, Vison, Dental, Life Insurance
• Working for the largest and best SERVPRO franchise!

Management of Production Team:

• Recruit, hire, train, manage, provide feedback for Production Team members
• Assign and coordinate jobs with crews.
• Train Production Team on SERVPRO Contents guidelines and quality standards
• Provide regular performance feedback to Production Team and conduct annual performance evaluations
• Monitor performance of production staff to ensure compliance with SERVPRO Contents standards and policies
• Perform as Crew Chief on an interim basis as necessary to ensure job site documentation and progress on projects
• Monitor staff compliance with all payroll and timekeeping requirements and that timecards are accurate, complete, and timely submitted to payroll department

Project Management:

• Respond immediately to all calls concerning commercial losses and all calls concerning residential losses within 24 hours
• Develop and review job scope to ensure accuracy and clarity
• Create project cost estimates by adhering to established pricing schedules and review any alterations or deviations from pricing schedule with Operations Manager or General Manager.
• Identify production services, assign time, and materials necessary to develop accurate Contents job estimates
• Document, record and submit scope sheets, pictures, and supporting documents into the estimating database
• Monitor projects to ensure that project timelines and production costs are maintained at the agreed upon completion date and rates established for the project
• Manage scheduling of jobs, staff, resources, and crews to meet SERVPRO Contents production standards, guidelines, and deadlines

Customer Service:

• Resolve customer concerns and complaints; escalate these to the operations manager, general manager, or owner as needed
• Maintain a pipeline of new business and solicit business from existing and new customers
• Act as the Company's representative and manage the Company's relationships with customers, homeowners, commercial building owners, facility managers, property management companies, insurance agents, adjusters and consultants

Qualifications:

• 3+ years experience in the Restoration Industry
• 1+ year Supervisory/Management experience within the Restoration industry, Contents division preferably
• Knowledge of commercial cleaning products, cleaning and restoration equipment, and office technology and procedures
• Knowledge of industry safety and risk management best practices to minimize workplace injuries and damage to property and equipment
• Knowledge of payroll and timekeeping practices
• Strong leadership, management and supervision skills
• Ability to effectively communicate with customers and COIs of diverse backgrounds
• Superb customer service, administrative, and verbal and written communication skills
• Valid Drivers License

SERVPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.