Business Process Consultant - PRO & Services

Process Improvement Specialist

The primary purpose of this role is to deliver process improvement solutions within a core business function by leveraging appropriate tools, including Robotics Process Automation (RPA), to develop sustained improvements that help management achieve business goals and yield increased financial return. This includes responsibility for identifying problem statements, building business cases, executing projects, to automate and/or remove waste, defects, and unnecessary work, and building performance indicators to measure improvement. The role focuses on strategic initiatives, productivity efforts, and projects to take cost out of the organization.

Conducts proactive and consistent research to identify process automation/improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes

Analyzes and develops solutions that facilitate process standardization, continuous productivity and quality improvement

Oversees and reviews the deliverables of process designers during process elaboration

Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project

Leads stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each project

Designs and collaborates to track metrics and key performance indicators for each process automation/improvement project

Manages relationships with mid-level business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the enterprise

Required Qualifications

Bachelors degree in Management, Operations Research, Business Administration, Engineering or related field or equivalent experience

5 years experience in process management, business process improvement, business process management, or value stream mapping

Experience in related field and/or industry applying LEAN practices in lieu of degree

Experience in business process methodology, governance, frameworks, or project management

Experience in designing high performing business processes that are business focused and support enterprise-wide capabilities

Preferred Skills/Education

Experience in retail or supply chain operations

Experience with gathering and documenting business requirements for technology implementation

About Lowes

Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowes employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.