Card Payment Operations Business Analyst

Job Title

Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit. Assist with the creation of action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership.

Essential Duties and Responsibilities:

• Analyze assignments, gather pertinent data based on compliance, regulatory, and procedural requirements, then use this information to determine resolutions to complex issues and issues impacting multiple lines of business or significant populations of the business portfolio.
• Gather, document, and maintain statistics, records, and reports that help establish policies, procedures and quality control standards, adhering to protocols for escalating requests to leadership.
• Work with leadership and risk partners to ensure compliance and proper risk controls are practiced relative to business unit processes and required department or regulatory policies.
• Proactively develop new processes and routinely update existing procedures to meet business unit changes, ensuring compliance with policies and government regulations.
• Act as a catalyst for change in making recommendations for stream-lining functions and processes.
• Provide input, testing, and support for business unit systems, processes, and policies.
• Support project-oriented work efforts in the areas of research, remediation, and resolution, productivity improvement and quality enhancements.
• Utilize data compiled using computer and/or mainframe-based systems and software to prepare reports, graphs and charts of data developed.
• Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems utilized by the business unit. Using this knowledge, demonstrate understanding of process and platform interdependencies and act as Subject Matter Expert on one or more the processing capabilities and functions, perpetually developing and strengthening knowledge.
• Demonstrated ability and initiative to observe and gather facts to determine next steps and to arrive at a logical resolution. This is accomplished by observing processes, procedures, flow charts, regulatory requirements, and analyzing case data.

Qualifications:

Required Qualifications:

• Associate's degree or equivalent education
• 4+ years training or work-related experience in business, finance, lending, compliance/risk or operational environment
• Skillful in basic computer applications such as Microsoft Office software products
• Professional, courteous, effective verbal and written communication skills
• Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment
• Strong adaptability skills to changing & competing priorities based on business needs and conditions
• Solid organizational and interpersonal skills

Preferred Qualifications:

• Bachelor's degree in Business Administration, Banking, Finance, Lending, Compliance/Risk or Operations or other related fields
• Previous experience digital or electronic Payments-related functions
• Exposure to the Payment Card and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.)
• Previous experience in an operational analyst role

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.