Business Office Assistant

Entry Level Receptionist Position

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customer skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel. Utilizes effective communicative skills incorporating specific age, culture, and developmental needs.

Access computer or appointment stored information necessary to perform patient exam. Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician's orders. Generates exam request. Relays information to patients and family members according to and following HIPAA Regulations.

Schedules appointments, consults with physician's/physician offices as needed. Managing film purging and transfer.

Answer phones, provide assistance and direct calls in a courteous and efficient manner.

Strong communication skills and ability to prioritize work. Must be a team player. Must be able to manage concerns and situations of immediate importance. Provide adequate and prompt information to all customers. Enforce patient privacy and confidentiality.

Monitors inventories related to the job and orders accordingly.

Provide adequate and prompt information to all customers.

Demonstrates competence in computer applications.

Maintains employee medical record correspondence per protocol in the proper record format.

Pulls and files medical records. Interfiles all correspondence and ancillary test results.

Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

Qualifications

Required:

High School Diploma or equivalent.

Strong communication skills, multi-task oriented, sensitivity to others.

Ability to prioritize, self-motivated and ability to handle stressful situations.

Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred:

1-year experience in a clinical office setting.

Basic computer skills.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv.

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance.

Traditional and Roth retirement options with service contribution and match savings.

Eligibility for benefits is determined by employment type and status.

Primary Location: SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: Variable

Days Worked: Monday to Friday

Weekend Frequency: N/A