Business Architect, Business Integration & Buying Programs

- Business Architect, Business Integration & Buying Programs

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• Location:RTP, North Carolina, US

• Alternate LocationRTP, NC, US; Anywhere in the US

• Area of InterestInformation Technology

• Compensation Range USD- USD

• Job TypeProfessional

• Technology InterestServices & Software

• Job Id

– Business Architect, Business Integration & Buying Programs

JOB DESCRIPTION

The application window is expected to close on: August 11, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The Business Integration & Global Buying Program Lifecycle Operations (BPLO) team is a high performing group of individuals, responsible for a broad portfolio of solutions that impact significant revenue through Cisco’s various Transformational Projects & Buying Programs. Our goal is to empower Cisco’s ecosystem of commerce operations, to increase positive customer experiences and drive incremental growth of Cisco recurring software offers. The organization is responsible for driving the new recurring revenue operations – Unified iACV, software buying program and integration of new offers, incubating them for scale and doing continuous improvement by problem solving across all segments and multiple routes to market thus helping accelerate Cisco’s ability to bring together market transitions.

Your Impact

You’ll play a key role in Cisco’s Commerce Operations (CO) - Continuous Improvement within the Growth Ops. This role will be part of Business Integration &BPLO team, and you will work with several key Cisco teams across Buying Program Regional Operations, Sales, Channels, Operations, Finance, Legal, Customer Experience to drive a streamlined experience for sellers, channel partners & operations in selling Cisco software recurring revenue metrics & buying programs. Your work will involve crafting, accessing and implementing new business models, workflows, and finding solutions to people, processes and tool problems that align with the goal of providing an outstanding operations, customer, seller and partner experience, maintaining a healthy problem backlog, participating in launch & commercialization of new offers. Your role will help ensure a well-integrated, efficiently led support delivery for a consistent and positive experience, using AI capabilities, digital knowledge, and self-serve workflows. Through your efforts, you'll help streamline Commerce operations, enhance customer satisfaction, and guide digitization and transformational efforts across the company.

This is a high impact role with access to senior levels across Cisco:

• Develop and drive operations strategy, sales alignment

• Work on various Recurring Revenue metrics, Cisco Customer, Sales Data & Hierarchy, Installed Base (IB), Subscription, and Enterprise Data Foundation (EDF) to support data-driven decision-making

• Accelerate Cisco software and recurring offer revenue metrics by driving growth and continuous improvement along with assessments, integration and implementation.

• Perform data analysis and validation to ensure data accuracy, consistency, and integrity across systems.

• Identifying gaps in proposed MVP capabilities of new products and offers, document key business decisions and drive clarity for efficient operationalization

• Craft the evolution of operations capability requirements to deliver customer outcomes and enhance partner experience

• Generate and analyze reports using Business Objects (CRBO, OSBO) and other relevant analytics tools

• Inspire change for new offer and sales motions to ensure transition from incubate to scale

• Specify, influence and drive tool and process improvements to support operations at scale, ease of doing business and simplify operationalization of software buying programs

• Demonstrate the power of data to automate and bring business and operational insights.

• Provide guidance to regional buying program lifecycle operations team, maintaining regular interlock with them.

Minimum Qualifications

• 7+ years of relevant experience in global commerce-operations based role facing sales or partner organization

• 3+ years of relevant experience in a business architecture and data analytics role

• Domain expertise with Customer data, Install Base, Contract & Subscription management, Recurring Revenue Metrics

• Strong proficiency in data visualization tools (e.g., Tableau, Power BI) and data manipulation tools (e.g., SQL, Excel, Python).

Preferred Qualifications

• Bachelor’s degree or equivalent experience in business, IT, or a related field

• Excellent critical and analytic thinking skills to make good decisions

• Good interpersonal skills including ability to persuasively create & deliver presentations to senior leaders and partners within and beyond Commerce Operations organization

• Strong writing, analytical and financial skills to work on sophisticated business issues with minimum supervision

• Understanding of how Cisco’s Commerce Operations organization operates and ability to apply that knowledge to accelerate key project activities

• Broad high-tech industry knowledge, business insight, and a passion for delivering business outcomes to customers

• Experience of Cisco products and services offerings and Cisco channel go to market motions.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.