Bilingual Customer Support Specialist (Spanish)

Join the Sherwin-Williams team as a Bilingual Customer Support Specialist (Spanish) and play a vital role in assisting our customers in finding the right solutions for their needs. Our specialists work closely with both wholesale and retail customers, providing outstanding service and support, ensuring maximum client satisfaction. At our Store #7717, located at 2809 Clarksville Street, Paris, TX 75460, you will have the opportunity to leverage your skills in a dynamic work environment.

Your key responsibilities will include:

• Delivering exceptional customer service to foster satisfaction and loyalty.
• Engaging with customers in person and over the phone, determining their needs, and recommending appropriate products and services.
• Building strong, trust-based relationships with wholesale and retail customers.
• Accurately processing sales transactions in line with company policies and procedures.
• Meeting monthly, quarterly, and yearly sales goals.
• Maintaining accurate work order files and product formulas.
• Efficiently pulling products from the sales floor or warehouse.
• Tinting and mixing products to meet customer specifications.
• Stocking shelves and setting up eye-catching displays.
• Performing routine cleaning of store equipment.
• Loading/unloading delivery trucks as necessary.
• Assisting with deliveries when required.
• Keeping assigned areas well-stocked and presentable.
• Staying informed on product offerings to assist customers effectively.
• Adhering to inventory control procedures and suggesting sales improvement strategies.

Minimum Requirements:

• Minimum age of eighteen (18) years.
• Legal authorization to work in the country of employment without the need for sponsorship.
• Fluency in both English and Spanish, with the ability to read, write, comprehend, and communicate in both languages.
• A valid, unrestricted Driver's License.
• Physical ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Experience in selling paint and paint-related products.
• Familiarity with operating tinting and mixing equipment.

At Sherwin-Williams, we believe in inspiring and enhancing the world through our products and your contributions. If you are passionate about customer service and thrive in a supportive environment, apply today!