Bilingual Customer Support Specialist (Spanish)

As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a vital role in ensuring our retail and wholesale customers receive exceptional service. Your primary responsibilities will include understanding customer needs, addressing inquiries about our diverse range of products, and providing tailored solutions. You will be instrumental in achieving superior customer satisfaction while actively contributing to the store's sales targets.

This position will require you to interact with customers, including minors, and handle various payment methods and store equipment. Therefore, we conduct a criminal history review to safeguard our customers, staff, and company reputation.

The successful candidate will work at Store # , located at: 2601 Sam Rayburn Hwy Melissa, TX 75454.

At Sherwin-Williams, we inspire and enhance the world through our innovative paints and coatings. We recognize that our employees' skills and passion are the cornerstone of our success. As part of the Sherwin-Williams team, you will benefit from:

• Comprehensive Rewards: A package that promotes your health and well-being.
• Career Growth: Opportunities to learn and develop new skills.
• Community Connection: Be part of an inclusive team dedicated to serving our wider community.

Are you ready to take the first step toward your future with us? Here's how:

1. Online Application: Find a role that excites you and create a profile on our Careers page.
2. Digital Interview: If selected, complete a video interview at your convenience.
3. In-Store Interview: Top candidates will be invited for an in-person meeting at one of our locations.

We offer a range of world-class benefits, including retirement and healthcare options. For anyone with a criminal record, we review applications in accordance with applicable laws and ordinances.

As an Equal Employment Opportunity employer, we value diversity and encourage all qualified candidates to apply. We are committed to creating an inclusive environment for everyone.

Please note, our recruitment team will never request sensitive personal information or payment during the application process.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and recommending suitable products.
• Build strong, trusting relationships with retail and wholesale customers.
• Accurately process sales transactions in line with company policies.
• Meet and strive to exceed monthly, quarterly, and yearly sales goals.
• Maintain detailed work order files and ensure order accuracy.
• Manage inventory by pulling products from the sales floor or warehouse.
• Perform tinting and mixing of products to meet customer specifications.
• Keep store shelves stocked and set up visually appealing displays.
• Maintain cleanliness of store equipment and assist with deliveries as needed.
• Stay informed about product offerings and share this knowledge with customers.
• Follow inventory control procedures and suggest improvements to boost sales.

Minimum Requirements:

• Must be at least eighteen (18) years old.
• Authorized to work without visa sponsorship.
• Proficient in reading, writing, and communicating in English and Spanish.
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally.
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• Valid, unrestricted Driver's License.
• High School diploma or GED.
• One (1) year of experience in delivery, retail, or customer service.
• Experience selling paint and related products.
• Familiarity with tinting and mixing equipment.