Application Analyst -Enterprise Application Services Level 2

Application Analyst - Enterprise Application Services Level 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence and pairing them with a forward-thinking approach Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Position Title Application Analyst for DHTS Enterprise Application Services Job Description Summary

The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.

Work Responsibilities Level 1:

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes moderately complex tasks and portions of larger information system projects with directions.
• Identifies internal resources to build project team performance.
• Updates system, operational and department documentation.
• Recommends areas for process improvement.
• Perform other related duties incidental to the work described herein.

Work Responsibilities Level 2:

• In addition to the duties described for the Level 1, the Level 2 will:
• Apply best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements.
• Provides detailed specifications describing functions to be automated.

Work Responsibilities Level 3:

• In addition to the duties described for the Level 2, the Level 3 will:
• May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
• May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
• May conduct continuing education sessions and new employee training.
• Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
• Optimizes departmental and interdisciplinary resources to maximize team.
• Has a leadership role in the evaluation and revision of existing information systems.
• Coordinates and operationalizes complex projects.

Minimum Qualifications:

• Education: Bachelor's degree in a technical or related field, or four years of equivalent technical experience required.
• Experience:
• NOTE: If years of experience are used as equivalency of a degree, then those years do not count toward level consideration.
• Level 1: No experience required beyond the minimum education (or equivalent experience) requirement.
• Level 2: Two years of related experience is required.
• Level 3: Four years of related experience is required.
• Required Skills:
• Level 1: Customer service Critical thinking Statistical reporting Data coding - general Data analysis and trending Effective oral and written communication Database design/programming User technical support/training Database management software Ability to translate business process into a technical solution
• Level 2: In addition to the KSAs described for the Level 1, the Level 2 will demonstrate: Knowledge of project management to manage deliverables Designing specifications for information systems Implementation of information systems Maintenance of information systems Procurement procedures Quality assurance (may be required) Adult learning and training methods (may be required)
• Level 3: In addition to the KSAs described for the Level 2, the Level 3 will demonstrate: Ability to lead discovery sessions Advanced technical consultation and support Ability to design complex information systems Financial procedures Implementation of complex information systems Contract negotiation theory (may be required)
• Desired Skills:
• Excellent teamwork skills Excellent problem solving, analytical, and technical troubleshooting skills. Prioritization skills and ability to manage multiple projects concurrently Ability to work on a flexible schedule. Strong research and documentation skills. Able to communicate effectively with non-technical staff and with members of interdisciplinary teams. Ability to work independently. Self-motivated and goal-oriented. Ability to interact well and effectively communicate with all levels of leadership. Excellent time management and organizational skills. Excellent communication skills (verbal and written). Excellent presentation skills.

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Essential Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.