Administrative Support

Administrative Support Specialist

We are seeking a detail-oriented and proactive Administrative Support Specialist to join our dynamic team in Lexington, KY. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional teams to ensure smooth day-to-day operations.

Responsibilities

• Serve as a primary administrative contact for client-related inquiries via phone and email, ensuring prompt and courteous responses.
• Support client onboarding processes by coordinating documentation, scheduling calls, and tracking deliverables.
• Maintain accurate records of client interactions, project timelines, and service requests.
• Coordinate with internal departments (operations, logistics, finance) to resolve client issues and fulfill service requests.
• Monitor and manage shared inboxes and ticketing systems to ensure client needs are addressed promptly.
• Track and report on key client metrics and administrative KPIs.
• Other duties as directed by team lead, supervisor, or managers.

Essential Skills

• Proficiency in administrative support and data entry.
• Competence in using Outlook and Microsoft Office.
• Strong customer service skills.

Additional Skills & Qualifications

• 2+ years of relevant experience.
• Computer savvy with the ability to quickly learn new platforms and tools.
• Comfortable using or learning AI-powered tools and systems to support client communication.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent organizational and time management skills.
• Comfortable working in a fast-paced, deadline-driven environment.

Work Environment

The position offers a hybrid schedule from Monday to Friday, 9 AM to 6 PM, with rotational Saturdays (every two months). The office features cubicles, providing a professional environment conducive to teamwork and collaboration. The company culture is vibrant, with opportunities for growth, great benefits for full-time employees, and a supportive team environment with fun events.

Job Type & Location

This is a Contract position based out of Lexington, Kentucky.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 29, 2025.