Account Manager, Enterprise Account Management - Restaurants

Account Manager, Enterprise Account Management - Restaurants

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash's growth and success in every market in which we operate.

About the Role

The Account Manager role on the Mid Market pod of our Enterprise Account Management Restaurants team is responsible for the management & performance of all of the strategic Enterprise Merchant accounts within an individual book of business. On our Mid Market pod, this is typically an average of 6 total Merchant accounts, but can vary in total count based on total GMV and strategic importance to DoorDash.

Success in this role is measured in a few ways for this role:

• It is measured through various metric-based Enterprise goals that are focused on driving product saturation in a partnership (i.e. store activations, product adoption, etc).
• It is measured in the strength of the partnership via Merchant sales, strategic initiatives, and a Merchant's depth of investment into the partnership.

You're Excited About This Opportunity Because You Will

• Execute the day-to-day off premise strategy for our largest Restaurant clients
• Use data and insights to sell DoorDash product suite into strategic clients
• Serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams
• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Uncover the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers

We're Excited About You Because

• You love working directly with clients; you create and maintain long-term relationships
• You are a problem solver at core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You like rolling up your sleeves as much as you like the big picture
• You're comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The national base pay range for this position within the United States, including Illinois and Colorado.

$102,800 - $151,200 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$128,500 - $189,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.