WPC FPPO Partner Performance

WPC FPPO Partner Performance

The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team. Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a fast paced, ambiguous environment.

Partner Performance

Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality). Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap. Define support strategy and experience for new features, enhancements and new policies. Evolve servicing location and automation strategy to help customers in a fast and efficient way. Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams.

Minimum Qualifications

• 10+ years of professional experience required.
• Bachelors in Business, Finance, Engineering or a related field required.
• Experienced presenter, comfortable presenting to senior leaders and large audiences.
• Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment.
• Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority.
• Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs.
• Demonstrated ability to learn quickly and achieve results in a new space.
• Takes proactive approach to shape and influence stakeholder expectations.

Preferred Qualifications

• Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience.
• Experience working in contact centers.
• Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics.
• MBA or a relevant post graduate degree.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,300 and $291,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.