YouTube Partner Operations Manager (Fixed-Term Contract)

YouTube Partner Operations Manager (Fixed-Term Contract)

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Experience in project/program management or developing scalable solutions within the Technology or Media industry.

Preferred qualifications:

• Experience with data analysis such as SQL, spreadsheets, evaluating campaign and channel performance.
• Ability to manage multiple, time-sensitive projects while working on their own to drive projects to completion and high attention to detail.
• Ability to troubleshoot issues and effectively communicate technical concepts to audiences.
• Excellent communication, presentation, planning, and time management skills.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolutionmaking YouTube an exceptional user experience for everyone. As a part of the Creator Support Operations team, you will deliver exceptional experiences for YouTube's valued partners and creators through our Partner Operations and High Touch Support divisions. In this fast-paced, dynamic environment, you will prioritize creator needs by resolving issues, providing comprehensive platform education, and facilitating channel growth using our creator-centric approach. Our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform. This is a 12 month fixed-term contract opportunity.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have funand we do it all together.

The US base salary range for this full-time position is $89,000-$127,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide operational support for partners on the YouTube platform via email and video communication while managing support issues (cases) through a queue.
• Troubleshoot technical issues to maximize partner performance on the platform and serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
• Collaborate with Strategic Partner Managers (SPMs) and Partner Engineers on account deep-dives, business reviews, and insight sharing for partner growth.
• Analyze key metrics using quantitative and qualitative methods to generate actionable insights while identifying opportunities for operational workflow optimization and process improvement.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, streamlining the operational workflow by identifying and eliminating bottlenecks.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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