Veterinary Dental Coordinator

Coordinator For The Virginia Veterinary Center

The Virginia Veterinary Center in Short Pump, VA is hiring a full-time Coordinator to join our outstanding dental team! Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment? Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area.

Job Responsibilities:

• Available to the Dentistry Department to coordinate patients' care.
• Handles complicated or time-consuming financial conversations with specialty clients, relieving the dentist or his/her team so they can move onto the next patient or procedure.
• Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
• Assists with disruptive clients or upset clients, preventing escalation.
• Audits all current/open invoices for hospitalized oncology patients. Audits closed invoices as a KPI, producing management reports monthly.
• Participates in department level meetings.
• Have a good knowledge of dental surgeries, treatments, and at home care.
• Work collaboratively with the entire VVC specialty staff.
• Create estimates for dental treatments and procedures.
• Present treatment plans to client.
• Schedule add-on consults/rechecks/treatments/emergencies per specialist approval.
• Assist nursing team with call-backs.
• Ensure all dental cases are scheduled in a timely manner per oncologist's standards and availability.
• Audit dental invoices.
• Aid clients with insurance companies.
• Strong communication and positive customer service skills.
• Provide medical updates to owners if nursing staff is unavailable to do so.
• Assist clients with questions regarding paperwork.
• Assist nursing team with checking team voicemails, conveying message to the correct team member, and returning phone calls as needed.
• Check department voicemail throughout the day.
• Take as many calls for the dentistry department as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request.
• Ensure records are complete for next day appointments and follow up with appropriate PDVMs as needed.

Qualifications:

• Preferred experience in customer service.
• Preferred experience auditing medical records.
• Demonstrated history of handling escalated client concerns.
• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.
• Experience in the veterinary or medical field is a plus.

Schedule Details:

• Monday - Friday
• Weekends and holidays as needed

Compensation:

• Starting at $20/hr

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.