Team Leader

Job Purpose

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care.

The Team Leader will work in support of the store management team to ensure customer satisfaction, maximize sales, manage cost controls, and achieve established goals.

Essential Functions

Customer Service & Sales

• Ensures every customer receives outstanding service by providing a friendly environment; greets and acknowledges customers, maintains high standards, demonstrates product knowledge, and completes all components of customer service.
• Coaches and supports team members in delivering consistent, friendly, and knowledgeable service to every customer.
• Develops knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educates all retail team members.

Operations & Compliance

• Oversees the full scope of shift operations as the Person in Charge when a more senior leader is not present; coordinates team responsibilities and addresses operational needs in real time.
• Performs shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
• Holds team members and self accountable for compliance with policies, procedures, and safety requirements for people, assets, cash, and equipment.
• Consistently follows safety and security procedures to protect team members, customers, and company assets.
• Serves as a Certified Trainer by onboarding and training team members; provides regular feedback and coaching to ensure consistent execution of operational standards.

Food & Beverage Execution

• Ensures the 24/7 execution of all food service and beverage programs including proper ordering, production planning, product handling, and presentation.
• Maintains and drives high standards around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.

Store Appearance & Maintenance

• Completes all store side work such as cleaning, dusting, sweeping, mopping, and emptying trash.
• Maintains a clean and organized work area to ensure safe working conditions.
• Oversees equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.

Additional Responsibilities

• Demonstrates accountability by completing assigned tasks with attention to detail.
• Follows Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Upholds the mission, core values, and brand standards by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects and duties as assigned.

Supervisory Responsibilities

Supervises all store employees in the absence of a more senior leader.

Qualifications

Required

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Preferred

• Minimum of 1 year of food service or retail management experience.
• A current ANSI-approved Food Safety Manager Certification.
• Basic business math, accounting, computer, analytical, and decision-making skills.

Success Factors

• Team Leadership: Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
• Operational Excellence: Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
• Accountability: Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Must be available to primarily work second/third shift, weekends, and holidays based on business needs.
• Must be flexible with the work schedule to assist with the changing needs of the business.
• Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must wear slip-resistant shoes while on duty.
• Must maintain reliable transportation and consistent, on-time attendance.