Front of House Supervisor

Front of House Shift Supervisor (Full-Time)

Location: Chick-fil-A Kent Island

Schedule: Full-Time (including evenings and weekends)

At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a Front of House Shift Supervisor, you will play a vital leadership role in maintaining our standard of operational and guest service excellence.

Job Summary

As a Front of House Shift Supervisor, you will lead the front-of-house team during shifts, ensuring smooth operations, outstanding guest experiences, and a positive, productive team environment. You will be responsible for shift execution, team support, problem-solving, and helping drive Chick-fil-A's culture of service and hospitality.

Key Responsibilities

• Supervise and coordinate front-of-house team members during assigned shifts
• Ensure excellent customer service is being provided at all times
• Lead opening and/or closing duties, including cash handling, reporting, and cleanliness checks
• Train and coach team members on best practices and uphold operational standards
• Handle guest concerns with professionalism and a solution-oriented mindset
• Communicate with leadership and kitchen supervisors to maintain efficient operations
• Uphold food safety and sanitation standards
• Support a positive and collaborative team culture
• Foster a sense of urgency while maintaining quality and friendliness

Qualifications

• Must be at least 18 years old
• Previous Chick-fil-A or restaurant experience preferred but not necessary
• Strong leadership, communication, and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Available to work a flexible schedule, including mornings, evenings, and Saturdays
• A servant leadership mindset and a heart for hospitality
• Reliable, punctual, and professional in conduct and appearance

Perks & Benefits

• Sundays off
• Free meals during shifts
• Leadership development and advancement opportunities
• A positive, values-based work culture
• Uniforms provided

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.