Team Lead - AVOS

Overview

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. We are expanding our team and seeking additional Teams Leads. This role is on site, and all candidates must reside in the United States.

The AVOS (Autonomous Vehicle Operator Supervisor) Team Lead coordinates day-to-day field operations, ensuring customer service, efficiency, and safety. This role provides guidance to staff, handles driver check-in processes, assigns work, and coordinates schedule rotations. It develops a safe, team-oriented environment, ensures adherence to established protocols, and handles tasks to ensure smooth operations.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
• Supervise operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply with procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and manage break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Qualifications

• High school diploma or GED; Bachelor's Degree preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.
• Previous Autonomous Vehicle experience or related field.

Salary and Other Compensation

The hourly rate for this position is between $26 – $28 per hour , depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.