Systems Engineer

Req ID: RQ

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Network Connectivity,Network Systems,System Administration

Experience:

5 + years of related experience

Job Description:

GDIT is looking for a self-driven IPT support engineer. In addition to providing traditional help desk support functions the incumbent will also provide technical assistance on a wide variety of IT functions to support the mission of the AO Technology Office.

The incumbent will be responsible for providing support to end-users on hardware and software for IP Phone, and network related incidents, requests, questions, and use.

Have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at the agency. Have experience in the set-up, configuration, use, and troubleshooting of IP Phones and computer related hardware and software.

Responsibilities

n
• n

  Ability to independently trouble-shoot issues; engage vendor support when needed.

  n
n
• n

  Good working knowledge of IP Telephony, Broadband and Wireless networks

  n
n
• n

  Understanding of network connectivity to connect equipment to different LAN segments.

  n
n
• n

  Security hardening, vulnerability mitigation of IT equipment.

  n
n
• n

  Ability to manage conference room equipment and provide requested/ad-hoc support.

  n
n
• n

  Proactively work with systems engineers/administrators to facilitate remediation of tickets/alerts in a timely fashion.

  n
n
• n

  Assist in the coordination and completion of operations documentation (e.g. Work Instructions, SOPs)

  n
n
• n

  Review deployment of existing systems and remediate to ensure alignment with standards where necessary

  n
n
• n

  Ensure that deployments conform to approved design standards following documented SOPs and Work Instructions

  n
n
• n

  Conduct quality control analysis that includes audio, video and signal testing

  n
n
• n

  Perform schedule checks of conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues in a timely manner

  n
n
• n

  Provide escalation support for operational issues; opens service tickets with support contractors / repair providers and network service providers as needed. Tracks repairs until completion.

  n
n
• n

  Compiles and submits regular reports on operations and other work performed.

  n
n

Qualifications:

REQUIRED SKILLS:

n
• n

  At least 5 years total IT experience, with 3-5 years of experience as an IPT administrator in an enterprise environment

  n
n
• n

  Hands-on Experience with Cisco IP Phones, Cisco Webex, Microsoft Teams Room Systems and Microsoft Surface Hubs

  n
n
• n

  Current working experience in broadband networks and handling incidents with carrier services.

  n
n
• n

  Good working knowledge of Cisco IP Phones, Cisco Webex, Microsoft Teams Room Systems and Surface Hub setup.

  n
n
• n

  Provide IPT, Network, Audio/Video and presentation support for conference rooms.

  n
n
• n

  Knowledge of managing AMX, Shure Audio/Video codecs

  n
n
• n

  Knowledge of the operating characteristics of various operating systems, e.g. Windows 11 Enterprise, MacOS and iOS.

  n
n
• n

  Knowledge of VLAN Concepts, LAN Segments and Multicast, Audio & Video encoding and decoding protocols, Dante protocols, Q-LAN protocol for Audio streams, IGMP snooping, QoS, DNS/DHCP

  n
n
• n

  Knowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions and implementing plans consistent with management goals.

  n
n
• n

  Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers; be able to write clear and effective instructions to end-users when needed.

  n
n
• n

  Excellent organizational skills

  n
n

The likely salary range for this position is $70,550 - $95,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans