JobsUSASystems Administrator - Citrix Systems Support
Company : University of Iowa Hospitals & Clinics
Location : Iowa City, IA
Posted Date : 15 September 2025
Job Type : Other
Category : IT Operations & Helpdesk
Occupation : Systems Administrator
Job Details
Position Summary:
A Systems Administrator participates in the design, implementation, configuration, and support of Citrix technologies at an enterprise level. In this role, they will be primarily responsible for managing, maintaining, and monitoring Citrix Virtual Apps and Desktops, Citrix Application Delivery Controller (ADC), Citrix Workspace App, Citrix Cloud technologies and Dell Hardware
This individual will need to resolve incidents and outage situations that may impact the services for institution in a timely manner and give detailed updates during prolonged events.
This position will support Citrix technologies used by the UI Community Connect program, which extends our Epic applications to regional hospitals and clinics.
This position is eligible to participate in remote work. Remote work MUST be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.
Position Responsibilities:
- Support Citrix Technologies including Virtual apps and desktops, Application Delivery Controller (ADC), Citrix Cloud/Hybrid Cloud infrastructure.
- Support Microsoft Hyper-V environment, including Virtual Machine Manager (VMM).
- Monitor systems with Microsoft System Center Operations Manager (SCOM).
- Manage and configure Group Policy Objects (GPOs).
- Install and maintain enterprise-class Windows servers and all related processes, security policies and virus protection, tuning, capacity planning, and monitoring of all resources to ensure high availability of all services provided.
- Develop scripts for automation of systems tasks.
- Configure and support VMware virtual servers.
- Follow ITIL and change management processes within the division.
- Write install, setup and procedure documentation for peers and staff .
- Write and document test plans for system upgrades and maintenance.
- Monitor capacity, performance, and licensing utilization.
- Troubleshoot and provide problem resolution for complex server issues including hardware and software of systems.
- Provide 24 x 7 On-Call support including the scheduled rotation and unscheduled incident response .
- Manage and participate in projects as assigned, and work with team members across the company to deliver projects on time. This may require the individual to lead the projects.
- Consults with vendor technical experts to determine architecture, topology, and project requirements.
- Provide leadership in areas of expertise.
- Assist in developing ideas for presentations to senior management.
- Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
Salary: $56,645.00 to commensurate - 4B
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at:
Percent of Time: 100%
Location: 3281 Ridgeway Dr, Coralville, IA 52241
Staff Type: Professional & Scientific
Type of Position: Regular
Qualifications
Education Required
Bachelor's degree in MIS, Computer Science, or related degree; or an equivalent combination of education and experience in a related field.
Experience Requirements
- Typically 3-5 years of experience in IT systems infrastructure development, including at least one year of Microsoft Windows server experience in IT systems infrastructure development and at least 1 year of experience in a position focused on Citrix related technologies.
- Strong understanding of the principles of customer service.
- Ability to multi-task and adapt to new and changing situations.
- Accuracy and attention to detail with strong organizational skills.
- Ability to effectively document procedures and instructions.
- Excellent communication skills, both written and oral, and strong interpersonal skills.
- Experience working in a Health Care IT Environment, methodologies to harden servers and remediation of security vulnerabilities.
- Experience working with any of the following: Citrix Provisioning Server (PVS), Citrix NetScaler (ADC), Citrix Virtual Apps and Desktops on premises, Citrix Cloud or Microsoft Azure Virtual Desktop.
- Experience working with hypervisor technologies including Microsoft Hyper-V and VMware as well as managing Dell Hardware using OpenManage to monitor and install bios, firmware, and drivers.
- Proficient in programming with a scripting language such as PowerShell.
- Understanding of networking technologies and the use of troubleshooting tools like Sysinternals Suite and Wireshark.
This position is not eligible for University sponsorship for employment authorization.
For additional questions please contact Levi Gritton
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