System Support Analyst

Systems Support Analyst

Reports to: IT Manager

Status: Non-Exempt

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit one handshake at a time.

Provides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket.

Essential Duties and Responsibilities

• Support store and corporate equipment setups/implementations POS, Network, Managers office equipment
• Provide general technical and application support to retail store associates as it relates to the following systems:
• Aptos Retail Point of Sale
• Windows OS
• Microsoft Products
• Troubleshoot and resolve hardware issues related to: POS registers, all PCs and notebooks and laser printers.
• Diagnose network interruptions that may be caused by ISP outages, hardware failure, or infrastructure issues. Work with third party vendors and internal resources to resolve issues as soon as possible.
• Work with software, hardware and services vendors to schedule and execute installations and/or repair orders.
• Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
• Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to date with all issues.
• Install and configure new workstations; follow and enforce company procedures and standards.
• Support basic telephone systems and other retail hardware technologies
• Demonstrate high level of quality work, attendance and appearance.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.