Surveillance Officer Agent - Full Time (Caesars Palace LV)

Casino Agent

Job Summary:

The Agent protects the assets of the Casino through the use of gaming and surveillance cameras.

Essential Duties and Responsibilities:

Endorse the business objectives, ethics and values of Caesars's Entertainment Inc. Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs. Present evaluations of any observed illegal activity to the proper departments and make necessary recommendations. Make recommendations and enforce state and federal regulations. Adhere to all department, company and State regulations, policies and procedures. Perform additional duties as assigned. Consistently demonstrate superior customer service skills to external and internal guests by displaying successful behaviors and focus skills. Maintain upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilize smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Create an atmosphere of luck and celebrate customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; build relationships by greeting guests with a warm, friendly verbal greeting. Anticipate needs of the guest and provide fast, flawless service. Execute all service programs to assure prioritization of service to very best guests. Check for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promote Caesars Rewards programs and Caesars Rewards registration and membership. Provide a warm farewell and thanks guests for visiting. Promote Caesars Entertainment and always project Caesars Entertainment in a positive light to guests. Act as a role model to other employees and always present oneself as a credit to Caesars and encourage others to do the same. Adhere to all regulatory, company and department policies and procedures.

Qualifications:

1. Preferred one year of games surveillance experience.
2. Neat, professional appearance with good personal hygiene.
3. Friendly, outgoing personality.
4. Must be 21 years of age.
5. Ability to interface effectively with public and co-workers.
6. High school diploma or equivalent.
7. Preferred knowledge of all Casino/Hotel operations.

Physical, Mental and Environmental Demands:

A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. Ongoing games protection training. Provides training assistance to new employees. Interaction with law enforcement and courtroom.

Requirements:

High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90-day surveillance training program. Prior experience in a security, casino or surveillance related field preferred. Must have the ability to operate a CCTV system. Strong communication skills required, both verbal and written. Must be able to work a flexible schedule to include nights, weekends and holidays. Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Able to change schedule with short notice. Will abide by all the State Gaming Board Regulations and all Harness Racing Commission Regulations. Must be able to obtain and maintain the appropriate license through the Gaming Control Board.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.