Sr UX Researcher

ADP is hiring a Senior UX Researcher.

In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research initiatives to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. You are the voice of our clients with UX designers, product managers, and developers, and you will analyze research data to inform product and design decisions. You will help developers better understand their clients so they can build a better product.

To thrive in this role, you should be proficient in running all phases of research, from data collection to synthesis and presentation. You know how to identify proper research methods based on the product phase and timeline. You have experience conducting moderated research interviews and leveraging tools for unmoderated studies, from surveys to card sorts to usability testing. We are looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You will be accountable for delivering uncompromising quality of products that impact people\'s lives.

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Learn more about ADP at jobs.adp.com

What You'll Do

As a Senior UX Researcher , you\'ll play a critical role in shaping product experiences by championing user needs and guiding strategic decisions through research. Your work will influence how teams think, build, and deliver meaningful solutions.

Here\'s what you can expect on a typical day in the life of a Senior UX Researcher at ADP:

Drive Human-Centered Discovery

• Conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions.
• Frame research questions and define study goals with input from product/design partners.
• Support discovery activities under guidance of senior stakeholders.

Collaborate Across Teams

• Partner closely with designers, product managers, and engineers to ensure research findings directly inform product decisions.
• Contribute to team discussions by representing user perspectives and highlighting key insights.
• Build shared understanding within project teams by clearly communicating research outcomes.
• Collaborate effectively in a fast-paced, distributed environment, seeking guidance on complex or cross-team alignment when needed.

Recruit, Execute & Experiment

• Independently run usability testing, interviews, and surveys.
• Recruit participants and execute research projects with appropriate methods.
• Experiment with research tools and adapt methods, with guidance on more complex/strategic studies.

Analyze & Communicate Insights

• Synthesize findings into clear takeaways that highlight user pain points and opportunities.
• Share insights in digestible formats (presentations, briefs, journey maps) to inform team decisions.
• Focus on influencing immediate design and product direction.

Shape Research Strategy

• Contribute to research planning by identifying knowledge gaps and suggesting areas of focus.
• Collaborate on study roadmaps and help prioritize opportunities with input from more senior researchers.
• Adopt and apply existing frameworks and processes consistently.

Embrace Variety & Impact

• Work across different product areas, managing tactical usability projects and contributing to discovery studies.
• Deliver timely, actionable results that influence short-term product outcomes.
• Gain exposure to a range of methods and product domains.

Qualifications

• Your prior experience with B2B and B2C web and mobile applications, along with experience with research and analysis tools like Maze, Dovetail, Qualtrics, Figma, Miro, etc, will give you the comfort in this role to be successful.
• Your expertise with UX research methods such as usability testing (moderated and unmoderated), interviews, and surveys is required. You can represent user needs through discovery, business process flows, customer journey mapping, persona development and requirements gathering, and you know how to measure human behaviors and attitudes. You also advocate for the user perspective throughout the product development lifecycle.
• Ability to collaborate with and influence global teams across multiple time zones and countries is embedded in our culture.
• An advanced degree in Human Computer Interaction or a related discipline isn\'t required but could set you apart.

You\'ll Love Working Here Because You Can

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another\'s ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We\'re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP\'s Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

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