JobsUSASr Mgr, Technical Operations
Company : GovCIO
Location : St Louis, MO
Posted Date : 15 September 2025
Job Details
Service Desk Team Lead
GovCIO is currently hiring for a Service Desk Team Lead for our US Coast Guard program. This position will be located in St. Louis, MO and is an onsite position.
Responsibilities
Responsible for managing a broad base of technical employees in design, implementation, and system integration of complex systems solutions. Effectively completes detailed project plans, schedules, functional flows and specifications, standard operating procedures and quality assurance plans by identifying tasks, deliverables, assignments, controls, and contingency plans. Requires a broad base of technical knowledge and demonstrated organizational and leadership skills. May also act as team subject matter expert.
- Leads and manages the efforts of multi-disciplined personnel teams (Engineers, DBAs, & QA) to deliver systems within guidelines for schedule, cost, quality and productivity.
- Monitor and report project status and milestone achievements for all phases of a project on a very regular basis and implement remedial actions as appropriate.
- Delegates tasks to, organizes, mentors and motivates a team of Information Systems professionals and fosters a culture of continuous improvement.
- Manages technology assets and budget; assessing, designing and providing system and technology training.
- Monitors technology trends such as emerging standards for new technology opportunities.
Qualifications
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
- Clearance Required: ability to obtain and maintain a Secret clearance.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $190,000.00 - USD $207,000.00 /Yr.
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