Sr. Analyst, Broker Technology Sales Enablement, TDS Advisory-2

Sr. Analyst, Broker Technology Sales Enablement, TDS Advisory-2

The Advisory Technology team of Cushman and Wakefield is looking for a detail-oriented, conscientious team player that can work with a diverse set of service lines and colleagues to provide technical leadership and aid the business in the use and adoption of core platforms/tools. This person will use their knowledge of the system and service lines to assist in supporting the existing users, as well as driving adoption to new teams by providing oversight of business process/tool mapping, data best practices, reporting, and general technical support.

Responsibilities:

• Act as a trusted advisor to the business users to ensure their success using Advisory technology.
• Work closely with Advisory Technology Sales Enablement Manager and other team members to increase platform usability and add business value.
• Provide leadership in the support of business users on answering questions, managing data, building/modifying reports and dashboards, and troubleshooting issues.
• Leverage leadership, attention to detail, project management skills and problem-solving skills to act as an implementation leader and expert for onboarding new teams.
• Lead onboarding of new M&A users and broker teams, aligning their process to our platform and leading adoption of tool best practices.
• Oversee that data work, enhancement requests and bugs are aligned to customer needs and verify that all have proper SIT/UAT testing prior to release.
• Work closely with Global Test Leads, Engineering teams and the Program management team to drive regional end-to-end UAT readiness and execution for BAU releases and strategic programs.
• Coordinate with Engineering, Business Analysts and Test Leads to define relevant test scenarios and test cases and ensure that the business is set up for success during User Acceptance Testing.
• Prepare reports and materials for internal team and leadership meetings.
• Support and participate in strategic TDS Advisory projects/initiatives.
• Follow established processes documentation and assist with updating it when needed.
• Stay up to date on industry/service line trends as well as Salesforce capabilities and roadmap.
• Work very closely with any CRM related initiatives around delivery, training, adoption and BAU support.
• Support onboarding of new users, confirming licenses are set up correctly, aligning their data and processes to our platform and leading adoption of Salesforce best practices.
• Participate in technical team meetings, projects and initiatives representing both the best interest of the business and the platform.
• Participate in Change Management/Governance/Centre of Excellence programs.
• Follow established best practices standards for customer instruction, adoption and solutioning.
• Assist and provide support in Advisory best practices and operations.
• Willing to work flexible hours to support multiple time zones as needed.

Skills Required:

• 2+ years of related work experience
• 4-year College Degree, or comparable work experience
• Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
• Detail oriented and proficient at tracking tasks and documentation
• Adept at constructive problem solving and critical thinking
• Able to quickly learn technology and business processes
• Ideally knowledgeable about Salesforce and/or CRE business
• Strong communication and interpersonal skills both written and verbal, with the ability to navigate conflict and foster honest dialog
• Ability to quickly grasp and distinctly explain technological and business concepts